Context
Verizon 'contact us' covers different contact approaches including global navigation bar, in-page sticky CTA, in-page Let's Get Started module, Callback form and a Contact Us page.
Current User Flow
There are a number of contact approaches for the customers based on who they are, what they are interested and what type of business they are. There are currently multiple entries for the same contact approaches, which can result in confusion.
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How we want customers to feel
“We got your back, we know what you need’ in a single, stable component.”
Challenges - Contact Us page
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Low-fi Wires - Contact Us page
This wireframe introduces a page segmentation, offering two distinct pathways. One pathway facilitates engaging with sales, while the other is dedicated to accessing customer support services.
Challenges - Sticky module
Low-fi Wires - Sticky module
This is a sticky module that provides an easily reachable contact option catering comprehensively to diverse customer needs across various situations
Challenges - Callback Form
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