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VBG Redesign

Business Internet Coordinating Tools

Context

Verizon currently has a number of tools that help customer make better purchase decision, including loop qual module, speed test, and help me choose module.

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Speed Test

A handy tool that tests internet upload and download speed 

Loop Qual

It checks if the internet plan is available according to customers address

Help Me Choose

It recommends a suitable internet plan based on a short questionnaire 

Challenges

The user experience is compromised by key issues, including abrupt plan redirection, fragmented tool placement, and module accessibility issues, impacting flow and coherence.

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Low-fi Wires- Coordinating Tools

Loop qual

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Help me choose

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Speed test 

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Solution Low-fi Wires - Sticky Loop Qual

After scrolling pass the loop qual module at the top of the page, keep the module sticky at the bottom of the screen, making it more accessible 

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